Returns & Exchanges

At Jasminum, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't quite right, we offer a seamless return or exchange process within 30 days of delivery for all items in original condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging with all tags attached, ensuring the garment is unworn and unwashed.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality team inspects your return, we will process your refund or ship your exchange within 5-7 business days.